Refund & cancellation policy.
Helpful guidance on changes to moving plans and how to contact our team with billing questions.
1. Estimates and booking terms
Before confirming a move, please review your written estimate and booking documents carefully. Any required deposit, payment schedule, cancellation conditions, or reservation terms should be disclosed in those documents.
2. Changes or cancellations
If you need to change your date, route, inventory, or cancel a planned move, notify us as soon as possible by phone or email. We will review your request against your booking terms, services already performed, documented costs, and applicable law.
3. Deposits and refunds
Refund eligibility, the amount of any refund, and processing timing depend on your signed agreement and applicable consumer protections. No universal refundable or nonrefundable deposit rule is stated on this website. Ask our team for the terms applicable to your specific reservation before making payment.
4. Services already provided
Charges for authorized work already performed or costs incurred may be handled according to your written contract and applicable law. If you believe a charge is incorrect, please contact us with your move date, confirmation details, and supporting documents.
5. Interstate moves
Interstate shipments may be governed by additional federal requirements and documents. Please review all estimate, delivery, valuation, and dispute-resolution information provided for your interstate move.
6. Requesting a review
For cancellation, refund, or billing questions, contact sales@bdjtransportation.com or call +1 (732) 357-5896. Include your full name, scheduled move date, route, and a brief explanation. We will review the request and respond using the contact details you provide.
7. Applicable rights
Nothing on this page is intended to waive consumer rights or override applicable federal or New Jersey laws. If website wording conflicts with mandatory law, the applicable law controls.
Draft updated October 25, 2026. For questions about a specific reservation, request the written booking and cancellation terms directly from BD JACK TRANSPORTATION LLC.